Terms of service

Order

When you submit your order from our website, you should receive an order confirmation to the e-mail address you provided. Make sure everything is right. For example, it is important that it is the correct phone number so that you receive the notification about the delivery. Do you want to add or change anything to your order? Just email us at info@estherinez.se and we will help you in the best way.

Delivery time

We deliver within about 5-7 days. In case of longer delivery time, we will notify you.
In case of non-delivery, please contact us at info@estherinez.ze so we can investigate the problem.
Click here to send us a message.

Shipping costs

Shipping cost within Sweden is SEK 59.
Shipping cost is SEK 199 within Europe.

Payment

You have the option to pay via PayPal or Klarna when you shop in our online store. Via Klarna, you can choose to pay directly or by invoice. When you pay by invoice, you shop safely and easily. You do not need to provide your card details and only pay when you have received your goods. Payment time with Klarna is 14 days, you also have the opportunity to split your payment.

Returns

You always have a 14-day money back guarantee. We can offer money back or exchange for other goods. All returns should be sent back unused and in undamaged condition. Which means that tags should remain in place and that the item should be in its original packaging. Information about how to do when you send back an item should be in your delivery, if you do not have the information, just email us at info@estherinez.se. Please note that you are responsible for return shipping cost and are responsible for the item until we receive it. Read more detailed information about returns can be found here.

Send return to:

Esther & Inez
St:Hansgatan 26
621 56 VISBY

Uncollected packages

Uncollected packages will be charged. You must send the package back to us yourself even if you regretted your purchase.

Complaints

Should you discover something wrong with the item upon delivery, it is important that you contact us as soon as possible before sending anything back. In the event of a complaint, you are responsible for return shipping until we have approved the complaint. Shipping cost will be refunded within 10 days. In the first place, we will try to fix the product, in the second place replace it with a new one.

Sale

Sales without an end date are valid while stocks last. Esther & Inez reserves the right to any final sale. If you have ordered an item that no longer exists, we will contact you via email.

Reservations

We reserve the right to final sales and that goods are deleted. We cannot guarantee that the images in this webshop exactly match reality. Especially colors can be experienced very differently on screen and in real life. We reserve the right for any printing errors on this website. We reserve the right to adjust prices and any price errors.

GDPR

In connection with your order or that you have registered as a customer, you agree that we store and use your information to be able to complete purchases and delivery. You have the right at any time to know what information we have stored and you can request that it be changed or deleted. If so, please contact us by email.

Cookies

On our website we use cookies. We do this to give you as a visitor a better experience, for example to keep track of your shopping cart and which goods you have looked at. We do not store any personal information about you.

Dispute

In the event of a dispute, Esther & Inez will follow the recommendations of the General Complaints Board.

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