Returns

Information on how to return is included in your delivery. If you have lost it, you can email info@estherinez.se and we will email a new one. We can offer a refund or an exchange for a different color, size or other item(s). The item must be returned in the same condition as you received it, i.e. unused, unironed and unwashed. Please note that the goods must be packed in their original packaging when returned, and that all labels must remain. If this is not met, the right of withdrawal, exchange or refund does not apply.

Tips on how to protect the garment when you try it on: Do not use strong perfume, make-up or deodorant that can stain. For stains and such. right of withdrawal, right of exchange or refund does not apply. We recommend that returns are sent by postal package in order to be tracked, as we do not replace lost returns. Do not send returns as cash on delivery. Reimbursement for the item is made to the account you specified on the return slip.

We do not accept returns sent later than 20 days after the date of purchase. When changing to a different size of the same product, we are responsible for the shipping of the new product.

You always have an open purchase for 14 days from when you receive your goods. Remember that you return your goods in good time so that your open purchase does not expire. Always email us before sending products back to us, so we know your return is on its way to us.